FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Once your order has placed you will not be able to change it.
We offer different options of shipping worldwide, visit our shipping policy page for more information.
Orders will be processed within 5-7 business days from the day they are placed, there are some exceptions, for example orders placed during black Friday *Also note orders are NOT shipped on Fridays, weekends, or holidays.* Once we ship your order the amount of time that will take to reach your location will depend on the shipping method you've selected, and you're country zone. For more shipping iformation visit our page here.
No, payment in instalments is not currently offered.
Yes, we do offer fast shipping options. You can check our shipping options here.
Once you've placed your order you will receive a tracking number that you can use to track your package. As we work with different courier companies once you've selected the one that works better for you we will send you the right link where you can introduce your tracking number and check the status of your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Buyers are responsible for any customs and import taxes that may apply.
We offer free international standard shipping for orders over €200. Duties and additional fees will be on your account.
Yes. Please see our return policy and information here.
If you are not completely satisfied with your order and you want to exchange it the first return will be free of charge. If you want to make more than one exchange, the shipping costs will be on your account. For more information have a look to our return policy here.
No, we still not have a physical location.
We do not offer exchanges on sale items.