At NOOM SWIM we are concerned about the client satisfaction, and because of this we try to make the process of making a purchase on www.noomswim.com as easy as possible. Below, we detail our shipping, exchange, and return policy. Nonetheless, do not hesitate to contact us with any question or doubt you may have. We would be glad to assist to you and resolve your doubts as quickly as possible.
1. GENERAL CONDITIONS OF ONLINE PURCHASES
Noom Swim provides an online shopping system which permits the user/client to make purchases from their personal computer. In the following section you may find the GENERAL CONDITIONS OF ONLINE PURCHASES through www.noomswim.com operated, with NIF Y6381994Z and located in Fuerteventura (Canary Islands).
However, any doubt regarding goods or services rendered will be attempted to be resolved through the customer service department of Noom Swim.
2. WEBSITE CONTENT PROPERTY
All content of the webpage www.noomswim.com is property of Noom Swim including, without any type of limitation, the reproduction of articles, graphic design, logos, images, music, text, illustrations, photographs, brands and any other distinctive signs, in any language or programming, as is all software for webpage functioning and development.
The reproduction, distribution, public broadcast, public display, cessation and any other act or means of exploitation, in any format, on line or offline, which has not been expressly authorized by owner of the copyright and exploitation rights are expressly prohibited.
Noom Swim does not grant license or authorization to use any class of its intellectual or industrial rights, nor that of any other property or right related to the webpage and the products and services offered herein.
All logotypes and denominations of services which appear on the webpage www.noomswim.com are registered trademarks and property of Noom Swim.
3. USE OF COOKIES
The website www.noomswim.com uses cookies in order to provide certain services and functions, as well as to help users improve their online experience.
4. PURCHASE GUARANTEE
Each product is identified with its name, images, description of the product and its composition, as well as the price (tax included).
Special offers, promotions or discounts are only valid through indicated dates or end of stock. Only one promo code is permitted per purchase.
5. TRANSACTION RECORDS
The archive of filled transactions is done through a computer-based system in Noom Swim’s server, which is administered in strict compliance with Organic Law 15/1999 of December 13th regarding protection of data and personal information.
6. ORDER SHIPPING
Orders placed through Noom Swim will completed immediately once all purchase requirements are filled, specifically the form of payment. For logistical reasons, any express order made after 5:00 pm Madrid local time will be processed the following business day.
Shipping of requested items will be done by the means which Noom Swim considers appropriate. The delivery date (1-10 working days) will vary in accordance with the client’s location.
To avoid complications with the delivery (incorrect addresses, impossible to contact the recipient at the place of delivery) it is necessary to correctly fill out the corresponding section within the order form.
Canary Islands, Ceuta and Melilla shipping
Delivery costs include transport and customs at source. The recipient will be responsible for all of the importation costs and tax that is generated at the destination's customs.
The order will be attempted to be sent in the shortest amount of time possible, but the recipient should keep in mind the availability of which countries can receive shipments, as Noom Swim has no responsibility or influence regarding this. Noom Swim will not be held responsible for changes in shipping due to labor strikes, armed conflicts or other circumstances outside of its control.
Noom Swim is not responsible for delays due to customs or any items confiscated by customs during shipping.
7. CURRENCY TYPE AND TAXES
The user / client will know the price and characteristics of the articles offered on the webpage at each step prior to purchase.
Prices will always be given in EUROES and in each case will include the Value Added Tax applied at the current tax rate.
8. ORDER CHANGES / RETURNS
At Noom Swim we want you to be completely satisfied with each purchase made through us. However, we are conscious that on certain occasions you may want to return a product. If for any reason you are not totally satisfied with your order you may return the product as long as it is in perfect condition, in its original packaging and includes the manuals, accessories, or promotional gifts included, within 15 calendar days of the original purchase. This right applies to all of our products.
To exchange your purchase during the initial 15-day period you may contact us via email at noomswim@gmail.com and inform us of your desire to return or exchange your product. Please indicate the order number of the purchase in question. You may also use the “contact” link on our webpage to fill in the exchange / return request.
Any defect that may have your purchase must be notified within less than 5 calendar days after the date of its receipt. Outside this period, it will be understood that the product has been received in perfect condition and NO changes / refunds for this concept will be accepted. Noom Swim reserves the right not to accept any item that is not in perfect condition and has not been notified within this period.
From there, safely pack your product and send it along with a copy of your bill to the address provided by our Custom Service Team.
For your safety, we recommend sending the package via certified mail. Keep in mind that shipping costs will be on te client account.
Once the item has been received and checked to be in perfect state, we will contact you to confirm the exchange/refund. Please allow 7-10 business days for packages to be processed once they reach our warehouse. If your return is approved, Once we receive your item, we will inspect it and notify you that we have received your returned
item. Please allow 7-10 business days for packages to be processed once they reach our warehouse. If your return is approved, we will issue a voucher of the amount you've paid that you can use as store credit, or if you requested a refund, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. We will refund the purchase price paid by it less shipping costs, if any.
9. CURRENT LEGISLATION
The current GENERAL TERMS AND CONDITIONS OF PURCHASE have been written in accordance with current Spanish legislation. Sales operations are considered to have been carried out on the premises of Noom Swim.
In case of discussion or dispute of any question related to the application of the present general terms and conditions of purchase to which the user / client adheres, the competent authority, in principal, will be the jurisdiction of Courts and Tribunals of Madrid (Spain).
10. WHOLESALERS
If you want to sell Noom Swim products in your shop, please send us an email to noomswim@gmail.com and we will get back to you as soon as possible.
11. HOURS AND CONTACT INFORMATION
You may contact Noom Swim by sending us an e-mail to noomswim@gmail.com.
Orders may be made through the web page www.noomswim.com 24 hours a day, 365 days a year.